We are indeed fortunate to have professionals of Ruby Roy’s caliber amongst us, setting the standards for excellence in the industry. She is a true asset and I am confident in recommending her without hesitation of any discerning clientele seeking the pinnacle of service and sophistication.
We have had the privilege to work with Ruby Roy for over 3 decades. Her knowledge is unparalleled and her ability to connect with her audience in a professional, yet intimate way is exceptional. You cannot find a superior individual in her domain.
Her ability to adapt according to the diverse needs of corporate clients from various industries is exceptional, allowing participants to see the city from a fresh perspective and sparking curiosity about additional hidden gems. Regardless of the group size or industry, she consistently maintains her professional demeanour, making the entire experience memorable for all.
Her expertise in handling corporate groups is evident, ensuring that the attendees left with a deep appreciation for the beauty of the city and a desire to explore further.
What sets Ruby apart is her meticulous attention to detail and the special touches she adds to every client's experience. From personally reaching out to hotels to arrange a warm welcome note and amenity for clients to selecting the perfect restaurant tailored to each tour's unique characteristics, Ruby ensures that every client feels truly cherished. Additionally, she has an incredible ability to read people from all backgrounds, horizons, and nationalities, and can easily pivot and adapt a tour to our mutual client's interests after just a few minutes with them.
Aside from her stellar professionalism in guiding and a wealth of experience in working with VIPs and high-end incentive groups, Ruby has such a keen understanding of the importance of the client experience and can juggle several aspects of groups and events, always with that spectacular smile on her face!
We have been collaborating with Ruby for nearly three decades in media relations, international event planning, logistics, and
organisation, and have also volunteered in similar organisations. Ruby has consistently demonstrated her forward-thinking approach, remaining years ahead in her mindset. She consistently takes the lead, pioneering innovation and progress. Progressive, just, and fair, she adeptly balances the imperative of embracing the past, present, and future.
Her awareness and sensitivity to international cultures are unparalleled. Wherever we journey, Ruby effortlessly assembles dream teams, fosters connections, and cultivates relationships, uniting people. A born leader, she inspires and supports others, making decisions with care.
CONCIERGE-STYLE SERVICE is what Ruby delivers! Selecting Ruby was the RIGHT CHOICE for Old Montreal Tour and Local Neighborhood Tour. Both tours were AWESOME - my favourite was the Neighborhood/Market Tour. We literally "ate our way through Montreal!" We sampled smoked meat, bagels, sweet corn, and enjoyed a cheese tasting. Ruby selected good stopping points so we could hop off the motor coach - and attentive enough to select areas where the senior citizens could sit as she continued the tour. BOOK TODAY!!
For photo enthusiasts looking to create an unforgettable Montreal experience, I would highly suggest booking with Ruby Roy. Ruby is an expert, the consummate world traveler and photographer. Her kind and caring nature immediately put you at ease and allow for a fun and informative day. There is absolutely no way I would have been able to get to all of the locations and perspectives she took me to alone. This is an experience I will never forget. Extremely talented and accomplished whole person and generous. Thank you Ruby!
We received the highest compliments on your services as our on site Corporate Travel Director. Everyone was impressed of your knowledge of London. Each guest raved about your experience, your passion and personality. The service you provided was above and beyond what was expected. Each participant felt valued, connecting with you. Their best experiences have been when you were present at our events around the world.
Ruby is truly a unique, one-of-a-kind guide. Her knowledge about various cities, and about travel in general is unparalleled, and she constantly finds ways to bring a personal touch to her tours and events. As a guide, she is knowledgeable, professional, humorous and personable, and she always makes working on her tours a true pleasure. Montreal is lucky to have her!
Ruby, I wanted to take a moment to express my appreciation for your tour! The students all gave me glowing feedback. Thank you for the enjoyable experience. Already looking forward to the next occasion!
Greetings from Doha. A very big thanks to both of you for making the trip to Montreal SO memorable for the journalists. They had an absolute fantastic time and weve received nothing but great feedback on the itinerary.
All three of us on the tour agree that Ruby was an amazing, interesting and very knowledgeable guide. What a wealth of information! We learned and saw so many interesting things. She’s also a lovely lady. I highly recommend Ruby as a tour guide.
This was my second trip to Montreal and second time with Ruby as a guide. Ruby’s knowledge of the city and the nuances which make it so special is vast and frankly amazing. For this trip she arranged a custom tour that included architecture, culinary adventures, and visits to parks off the typical tourist path. Every step of the way she was a wealth of information.
Our tour with Ruby was absolutely amazing! We are a group of food & wine lovers and asked Ruby to take us on a culinary tour of Montreal. She did not disappoint! We had fresh bagels hot from the oven, homemade gnocchi a la Nona, a trip to the Jean-Talon market for fresh produce, cheeses, charcuterie, and a beer tasting, fresh corn, and a delicious maple smoked salmon. Ruby is passionate about her city and shared an insiders view to the city she loves. Highly recommended to anyone who wants a local’s tour!
Ruby is one of the most knowledgeable guides concerning the city she guides in that we have ever toured with. She is also a gracious host.
I had the pleasure of working with Ruby over the 13 years I spent with Tourisme Montréal in my capacity as Manager, Meetings and Convention Sales and Assistant Director Media Relations.
Ruby was consistently our go-to person to accompany our VIP clients during site inspections and city tours. Her knowledge and passion helped me win bids as host city for large conventions.
As a customer, I appreciated that Ruby routinely made herself available despite a busy schedule. She impressed me with her language skills, professionalism, meticulous research and preparation, and versatility. From journalists to meeting planners to film crews, Ruby had the stories behind the stories that would elevate s simple tour into a story-telling journey.
It is with pleasure that I recommend Ruby Roy – a true tourism professional.
Ruby is very creative in her work. She once conducted a city tour of Montréal for seeing impaired visitors, taking them to places in the city where they could listen to unique sounds of Montréal.
It’s just one example of the out-of-the-box thinking Ruby is so good at pulling.
We used Ruby’s services for the diplomats and families who are moving to Montréal to work at the International Civil Aviation Organization (ICAO), a specialized agency of the United Nations headquartered in Montréal. Montréal International offers them an informative and familiarization session about moving, working and living in our city.
Ruby designed a customized, personalized and specialized tour that includes how to live in Montréal, what to do with families, including an introduction into living in various neighbourhoods of Montréal.
Ruby’s international experience of living and working in various countries helps make this tour very special in different ways. First, she is able to adapt her information depending on the country of origin. Many of the participants in search of speciality food products, are able to be directed by Ruby to where they can buy these specialities. Second, she offers the tour in both English and French. And last, her tours are very informative, entertaining and are very much appreciated by our guests. I would recommend Ruby.
I have worked with Ruby on several occasions. The last time was with a film crew, a company from Los Angeles, called Travel Related Marketing. Ruby was the key of success. While filming in Montreal, Ruby found the right locations, made all the right contacts, built an extensive program with lots of time for shooting, always had plan A & B because she knows about good lighting and knows how to deal with Mother Nature.
She was always on site to make sure everything was running smoothly making the best of the day for everyone. Ruby’s ability to run a thousand jobs at the same time makes her an important asset on the set. Very knowledgeable, professional and a great PR, Ruby is a gem to work with, has a great sense of diplomacy if tension appears and always finds a solution to an eventual problem.
I do not hesitate a minute to recommend Ruby. She is one of a kind, trusty and people just love to work with her.
JPdL has a very long-standing relationship with Ruby Roy.
She has been on-site staff, assistant coordinator, program manager, and assumed many other positions for us over the years since 1986.
Then, since being certified as a professional tour guide who speaks many languages besides English and French, Ruby has been our go-to guide for all groups and site inspections. Every client on a familiarization tour or site inspection has then requested to have Ruby on their group tours and activities. Ruby’s passion for knowledge in a wide range of areas including history, culinary arts, as well as culture, music and geography makes Ruby one of the most knowledgeable people!
With Ruby, you are assured to learn something new and interesting, and probably within the first five minutes!
Ruby is an important asset to us at Altima Concept – we value her services mainly due to her professionalism, dedication, rich knowledge and love for our city with anecdotes that will have her audience in stitches.
She is versatile, reliable and adapts well to any situation.
We have been using Ruby’s services for many years and look forward to many more!
I have worked in the Travel Industry for 40 years and Ruby Roy has been one of the best tour guides that I have ever had.
She keeps my group's all alert and the passengers have commented to me after she has finished a tour that this has been the best guide that we have had on the whole tour.
I always requested Ruby for our tours of Montreal for the last 10 years and as far as I am concerned you cannot find a better tour guide. If there is any questions you want to know please don’t hesitate to ask.
Our travel and filming across Canada went well. We wish Ruby could have been with us for the entire trip.
A gem is an understatement. Her cinema, photography background and understanding of crews was obvious. The locations she picked were perfect, she rewrote the scripts for the host, stepped in at times and is amazing behind and in front of the camera.
Her knowledge of the city and she knew exactly what we were look for. It seemed as if she knew the entire city. Truly the best filming project run efficiently thanks to Ruby.
Ruby was guiding my group in Montreal. So much of in depth knowledge and humour she delivered.
It was an excellent tour. The moment she entered the bus within 5 minutes she developed a bond with the guests. Whole of my group was laughing and enjoying all the time. The way she answered all the questions of the guests they were all very happy. She was perfect in timing.
At the end of my Canada tour when I asked my guest who was the best guide, everybody said Ruby. Guiding is not only explaining the monuments or city. It is delivering an experience of the place. And that stays with the guest.
